Frequently Asked Questions

General Questions

What is the general delivery time?

- Generally we will deliver the virtual server in few minutes after we verified your payment, however sometimes it might take longer if we have a large volume of orders. In addition, we do the activation manually not to overload the hostnodes and avoid fraud.

Billing Questions

What payment method do you accept?

- We accept more than 50 payment methods: Cryptocurrencies (BTC/XMR/USDT...), Alipay, Unionpay, Payeer, BoaCompra, Boleto, Gash, Banktransfer, Pagofacil, Rapipago. If you would like to pay in other ways, feel free to contact us.

Will you remind me before my server expires?

- Yes! We will send you invoice and reminder mails before your server expires.

Can I get discount for multiple server ordering?

- Yes, please contact our sales for more detail.

Do you provide free trial?

- Unfortunately we do not offer free trial for our VPS since their prices are very cheap.

Technical Questions

What operating system templates do you offer?

- CentOS 6 - CentOS 7 - Windows Server 2012 R2 - Ubuntu 18.04 - Windows Server 2016 - Ubuntu 20.04 - FreeBSD 12 - CentOS 8 - Debian 10 - Windows Server 2019 - Windows Server 2022 - Debian 11 - Debian 12 - FreeBSD 13 - AlmaLinux 8 - AlmaLinux 9 - Ubuntu 21.04 - Ubuntu 22.04 - Ubuntu 24.04 - CentOS 9

Can I use Proxy or VPN ?

- Yes, you can. You can install VPN or proxy in your vps. However, this is limited to Personal Use only, not public sharable or share between multiple party.

Can I move my VPS from a location to other?

- No, that is not possible.

Will my server be DDoS protected?

- We offer DDOS protection in - USA, Ashburn - USA, Atlanta - USA, Chicago - USA, Dallas - USA, Kansas City - USA, Las Vegas - USA, Los Angeles - USA, Miami - USA, New Jersey - USA, New York - USA, Phoenix - USA, Seattle - UAE, Dubai - Taiwan, Taipei - Sweden, Stockholm - South Africa, Johannesburg - Slovakia, Bratislava - Singapore - Serbia, Belgrade - Poland, Gdansk - Poland, Warsaw - Netherlands, Amsterdam - South Korea, Seoul - Japan, Tokyo - Italy, Palermo - India, Mumbai - Iceland, Hafnarfjordur - Hungary, Budapest - Hong Kong - Greece, Thessaloniki - Germany, Düsseldorf - Germany, Falkenstein - Germany, Nuremberg - Cyprus, Limassol - Canada, Montreal - Cambodia, Phnom Penh - Belgium, Bruxelles - Austria, Graz - Austria, Vienna - Australia, Melbourne - Australia, Sydney

What type of virtualization do you use?

- We utilize KVM (Kernel-based Virtual Machine) in all our locations.

How do I request more IPs?

- Extra IP addresses can be requested from the Client area on the VPS management page. The cost is $2.00/mo in North America, $2.50 in Europe and $3.00 in Asia/Africa/Oceania and South America. We have to process additional IP orders manually, above 3 IPs you need to open a ticket and provide a valid justification for requesting IP. We will send you an email when your new IP is assigned within 24 hours.